Frequently Asked Questions
Everything you need to know about Topologie products and services.
What is the standard shipping timeframe for international orders?
International orders typically arrive within 7-14 business days, depending on your location and local customs processing times.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to initiate a return shipping label.
Are your climbing-inspired phone cases and bags waterproof?
While our products are made from water-resistant materials like TPU and coated canvas, they are not fully submersible. They are designed to protect against splashes and light rain.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer a warranty on your hardware and straps?
Yes, all Topologie products come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
How do I determine the correct strap length for my height?
Our Wares System straps are adjustable. We recommend checking the specific product page for the maximum and minimum length measurements to ensure the best fit for your frame.